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Digital Transformation of Mental Health Care — ISYS8621: Digital Transform.

Interesting viewpoint on Mental Health Care and health care in general. The use of technology is great in some cases but where does it stop. There are limitations of health care remotely obviously. Technology is great but it is harder to show empathy and really get impact virtually at times.Great read though.Digital Transformation of Mental... Continue Reading →

The Digital Transformation Roadmap

Great post on Digital Transformation Roadmap.

Henry Thomas

The Digital Transformation Roadmap

Optimizing your workflow with a Digital Transformation Roadmap can help increase productivity and deliver a much better experience for your clients.

If you brought up the concept of working from home to your company in 2019, you’d be met with disapproving nods and disheartened “maybe”s. Fast forward to now, and you have just about everyone trying to make it work. It’s stopped being a question of “Is it possible?” and more of a question of “How can we make it possible?”

And with a sizable percentage of the workforce shifting their operations offsite, you can expect down streaming your workflow to be a big challenge. It’s enough to slow down many in their tracks.

Today we’ll be discussing the possible ways to help defeat these challenges and streamline yourself in the modern workplace specifically when it comes to online marketing. We’ll be highlighting this using digital…

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How Technology Has Changed How We Communicate — Vanya Wryter

Greate article I wanted to share - communications is generally changing sometimes for the better and sometimes not. How often have you sent an urgent text and impatiently waited for a reply? Texting etiquette says we should respond within a few hours at most – assuming we didn’t (gasp) forget our phone at home. Technology... Continue Reading →

Robotic Process Automation (RPA)

Great post on some RPA basics. RPA is becoming more normalized often and un-attended bot is not the best option but attended bots can still help. Some other items RPA helps with is data integrity as it removes human error. This is a great read and no matter how much we automate there are still roles for people. Bots cannot empathize and it is important to optimize the process before you automate and capture exceptions.


Robotic Process Automation (RPA) is a technology used for automating daily tasks, similar to artificial intelligence. Here, the software is used for automating repetitive tasks such as handling and replying to emails, processing transactions, and handling business data.
This technology is used for automating tasks for low-level employees to higher-ranking officials. RPA can automate more than 40% of daily tasks. According to McKinsey, more than 60% of all repetitive tasks can be partially automated using RPA. So, this technology is going to threaten a lot of jobs.

The most popular vendors that provide RPA tools are Pega Systems, Blue Prism, UiPath, Automation Anywhere, and WorkFusion. Companies such as Accenture, Deloitte, and Capgemini use RPA tools to automate their daily operations. So, the demand is huge for professionals skilled in RPA.
The different RPA job roles are as follows:
• RPA Developer
• RPA Business Analyst
• RPA Consultant
• RPA…

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The Transformation from RPA to Intelligent Automation — Ten15AM

Great post to checkout on RPA and automation. This is not the future it is the present and leaders in many different areas need to start understanding this automation. Robotic Process Automation (RPA) has changed how enterprises deal with their rule-based, repetitive manual work that takes up a lot of resource time, accompanied by occasional... Continue Reading →

How To Resist Corporate Hoarding

Change and transformation at organizations starts with people. There is a panic at many organizations to work differently and quickly but often these organizations are held back. Reading this reminded me of some of the struggles I have had and had to overcome when implementing change at a variety of organizations. The five points that I agree to hold the speed of change back are:

-risk aversion
-lack of investment in operating models
-an overinflated sense of delivery excellence
-too much celebration of mediocrity

The reason there is a push to change operating models to be more responsive to customers and provide value is that there is a demand to provide customer value with speed hence why many organizations are introducing agile principles. Often structures and a framework are needed with any large change so there is not disorganization.

Organizations can introduce technology, automate processes and take other steps but the operating model and culture of an organization to embrace change is the largest advantage and value it can gain.

Check out my other post on organization speed here.


Fahim Ekbal Moledina

Fahim Ekbal Moledina

Fahim Moledina is the Principal Consultant for Opti-Syn Consulting and is a business leader with expertise in project/change management, finance, lean/agile methods, as well as marketing and sales.

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Paul Taylor

Many companies are still using software built or purchased from a time when Blockbuster were fining us for late returned videos.

Most of the companies we admire for their innovation , your Amazons, your Netflixes or your Apples have no such legacy ways of working holding them back. They either cleared them out years ago or never had them in the first place.

It’s often difficult to have an ambitious organisational clear out – as standardisation and minimalism isn’t seen as very exciting, or innovative. It can be expensive too, just like renovating an old house, and you can understand why many put it off, or choose not to bother.

Last week I was talking about this with David Anderton the Transformation and ICT Director at Bromford.

It was David who identified the requirement for the Bromford Design Principles as well as the need to have a clear out of…

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8 Reasons Why You Should Hire a Business Analyst Before Starting a New Project

This is a great post on the true value of bringing on a BA (business analyst) into a project early. BA’s often provide great value but often this is diminished as they are brought in after an issue has been created and they are problem-solvers. Bringing on a BA early on a project can help the Project Manager greatly to mitigate a number of risks and work with the BA to proactively solve issues that may arise.


Fahim Ekbal Moledina

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Fahim Ekbal Moledina

Fahim Moledina is the Principal Consultant for Opti-Syn Consulting and is a business leader with expertise in project/change management, finance, lean/agile methods, as well as marketing and sales. He has a passion for technology and has led multiple business transformation projects. If you enjoyed this please subscribe and share this below:


In a perfect business world, the resources you need for a project and the amount of money you have to spend on it would be endless. You would also want to have the best possible resources available to use whenever you need them.

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Managing Change in the Education System (Post Covid-19)

I just finished reading a small article online about how Covid-19 has been driving changes to modernization in the education system. Which is below: I also wrote a little on this before: Re-Inventing the Post-Secondary My last role before consulting was helping to modernize and align strategies in a department within a post-secondary institute... Continue Reading →

What is customer value and how do you define it?

The post below brings about a lot of questions about process and value. Value-stream maps are often the key to understanding customer value when continuos improvement and process mapping activities start there needs to be a goal when optimizing processes. Before automating processes in an organization it is important to understand the process completely ad how it provides value to stakeholders. Understanding what makes your customer move is important and most customers are not focused on the process but are concerned about the outcome. I have often heard from clients that the project doesn’t matter to them the product does, but to get to the product there are many steps. Still, it is important to be able to highlight the processes that are truly essential in bringing the customer value and which ones are waste or bring minimal value to maximize the ROI. Keeping the ROI maximized is becoming more difficult now with resource constraints and accelerated schedules becoming more common.

Stay safe

Fahim Ekbal Moledina

Feel free to connect with me and check out my profile on Academia.

Better Process Solutions

The journey to transform your business into a continuous improvement enterprise should start with the definition of value. The CI business management model defines the value of a product or service from the customer’s point of view. How much your product or service is worth for the customer? What are the expectations?

How do you find the answer to those questions? Only the customers themselves can tell you. There are a couple of ways to get their input, talking with them, or using social media. The best time for a conversation is right after they received the product or service. Ask about their experience. What do they like? Do they have any suggestions? Listen to what they have to say and watch their demeanor. Social media accounts are another way to receive feedback from customers. Review the comments and ratings often. You can also create polls to survey their opinion.

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